Refund policy

Return & Refund Policy

For international orders, please contact our Customer Service regarding returns, exchanges, or refunds. We will assist you based on your order details and destination.

Seven-Day Cooling-Off Period

In accordance with Article 19 of the Consumer Protection Act of Taiwan, customers who purchase products through this Website are entitled to a seven-day cooling-off period, beginning on the day after the product is delivered (including weekends and public holidays).

Please note that the cooling-off period is not a trial period. You may inspect the product during this period, but the product must remain unused and in its original condition. If the product has been opened, used, damaged, is missing accessories, has incomplete packaging, or cannot be resold due to improper handling, we reserve the right to refuse the return or deduct a reasonable restoration fee in accordance with applicable laws.

For products that require professional installation or setup before use, the seven-day cooling-off period begins on the day following the completion of the installation.

Return Eligibility

If you wish to return a product, please contact our Customer Service within seven (7) days of receiving your order and prepare the following:

Original invoice (hand written) or proof of purchase
Packing slip or shipping confirmation
Product in brand-new condition with all accessories
Complimentary gifts (if applicable)
Original product packaging and outer packaging

Returned products must be carefully repackaged using the original shipping materials whenever possible. If the original shipping carton is no longer available, please use suitable protective packaging. Do not attach shipping labels or write directly on the manufacturer's packaging, as this may affect your eligibility for a return.

Non-Returnable Items

Returns will not be accepted under any of the following circumstances:

The return request is made after the seven-day cooling-off period.
The product has been used, worn, stained, emits odors, or has been damaged by improper handling.
Product seals, tags, labels, stickers, or packaging have been removed or damaged.
Accessories, complimentary gifts, manuals, or original packaging are missing.
Customized or personalized products.
Personal hygiene products, cleaning products, or other items that are exempt from the cooling-off period under applicable laws, unless the product is defective.
Clearance or outlet items.
Gift cards or other products that are non-returnable under applicable laws.

Defective or Incorrect Products

Please inspect your order immediately upon receipt.

If you experience any of the following, please contact Customer Service as soon as possible:

Defective or damaged products
Missing items or accessories
Incorrect products received
Products damaged during shipping

Our Customer Service team will assist you in verifying the issue and arranging a return or replacement where applicable.

Return Process

To request a return, please contact us at:

Email: peanutsart.bda@gmail.com

Once your return request has been approved, we will provide return instructions and the return shipping address.

Return Address:
14F., No. 1, Sec. 4, Nanjing E. Rd., Songshan Dist., Taipei City 105, Taiwan

Returns sent without prior authorization from Customer Service may not be accepted.

Exchanges

If you would like to exchange a product, please complete the return process first and place a new order for the desired item after your return has been processed.

At this time, exchanges or returns are not available at any physical retail locations.

Refunds

Refunds will generally be processed within 7–14 business days after the returned product has been received and inspected.

Refund methods are as follows:

Credit Card Payments

Refunds will be issued to the original credit card used for payment. The actual posting date depends on your card issuer and typically takes 7–14 business days.

Bank Transfer

Refunds will be transferred to the bank or postal account provided by the customer after the returned product has been inspected and approved.

Please provide the following information when requesting a refund:

Post Office Account: Branch Code and Account Number
Bank Account: Bank Name, Branch Name, and Account Number

Additional Information

Shipping charges are considered service fees provided by the shipping carrier and are non-refundable, except where otherwise required by applicable law.
If a returned order no longer qualifies for free shipping, the original shipping fee will be deducted from the refund.
For promotional bundle offers, if returning part of the order causes the purchase to no longer meet the promotion requirements, the remaining products will be recalculated at their regular prices.
Promotional coupons cannot be reinstated, reissued, or reused once redeemed.
How do you do, Snoopy? Official Store reserves the right to refuse returns that are submitted after the applicable return period or if the returned products are not in the same condition as when originally shipped.